Something went wrong. How can I make a complaint?

We strive to provide the best possible service to you and our friendly Customer Support team is ready to assist you with any issues you may have with our services.

If you are still not satisfied with our efforts and you wish to make a formal complaint, you can contact complaints@intergiro.com. Complaints against Intergiro are dealt with according to recommendations set out by our regulator, the Swedish FSA. 

We will do our best to resolve your complaint as soon as possible and, in any event, respond to your complaint no later than fifteen (15) Swedish banking days from receipt of your complaint. In exceptional circumstances where we require more time to respond, we will contact you to let you know, and in any case we will respond to your complaint within thirty five (35) Swedish banking days. 

For any complaints or claims you may have regarding any faults or deficiencies in products or services that you have purchased with your card, please contact the seller of the product or the service provider (i.e. the point of sales) directly. The seller or service provider is liable for such faults or deficiencies in accordance with the laws applicable to the purchase, and we assume no liability regarding such faults or deficiencies.